REFUNDS/ EXCHANGES:

We want you to be happy with what you purchased, so please contact us at cherithloper@gmail.com if you have any issues with your order and we will work our hardest to solve the problem. All returns require approval within 10 days of the delivery date. Unauthorized returns will be refused. We do not cover the cost of return shipping.

LOST OR DAMAGED ITEMS:

If your item was damaged in transit a replacement request must occur within 3 days of delivery and must be accompanied with photo evidence of the damaged item (including the packaging). Once this documentation is received, we will send out a replacement as soon as possible (UK only). For damaged international orders, we are happy to cover the replacement cost of the item that was damaged, but the customer will be responsible for the replacement shipping cost. For lost or stolen packages, the customer is responsible for contacting and filing a claim with Royal Mail. Once the item has been passed to Royal Mail, Cherith Loper co is no longer responsible for any lost or stolen items. Cherith Loper co is not responsible for damages caused by improper handling. 

WRONG ADDRESS: 

Cherith Loper co. is not responsible for shipping addresses that are incorrect or entered wrong at check out and will not replace these items once they are shipped.

Please double check and make sure you enter the correct shipping address!